Daniel Bocanegra | IT Support & Systems

Summary

Hands-on IT generalist who has run day-to-day technology for a multi-office architecture firm, from Intune and Autopilot device rollouts to Active Directory and Entra ID administration, network troubleshooting and conference room AV. Known for calm, white-glove support for executives and a practical, documented approach to fixing problems so they stay fixed. Bilingual in English and Spanish.

Experience

IT Coordinator

2019 – 2026

SB Architects / 10Design (Egis Group) · San Francisco

Managed Windows and macOS endpoints with Microsoft Intune, Autopilot, SCCM and Group Policy, from zero-touch provisioning through hardware lifecycle and retirement.
Administered user identities and access in Active Directory and Microsoft Entra ID, including onboarding, offboarding and MFA.
Supported network infrastructure: TCP/IP, DNS, DHCP, VLANs and VPN, plus structured cabling and patch panel termination.
Maintained Windows Server services and automated routine admin tasks with PowerShell.
Delivered white-glove support to firm leadership and kept conference rooms and AV systems meeting-ready.
Supported Azure, Citrix, Avaya phone systems and NetApp Global File Cache across offices.

Desktop Support Specialist (Contract)

Oct – Dec 2018

Robert Half, placed at HealthSun

Provided desktop, hardware and account support in a regulated healthcare environment.

Desktop Support / Computer Lab Assistant

2011 – 2016

Florida National University

Supported students, faculty and staff with desktops, lab computers, printing and accounts.

Skills

Endpoint management

Microsoft IntuneAutopilotSCCMGroup PolicyWindowsmacOS

Identity & access

Active DirectoryMicrosoft Entra IDMicrosoft 365MFA

Networking

TCP/IPDNSDHCPVLANsVPNStructured cablingPatch panels

Servers & cloud

Windows ServerUbuntu ServerVirtual machinesAzureCitrixNetApp GFC

Automation

PowerShell

Support & AV

Executive white-gloveConference room AVAvaya phonesOnboarding

Contact me

Hiring for an IT support, endpoint or systems role? Send me the details below, or email me directly at daniel@danbtech.com. I'll get back to you within one business day.